I grew up in Monterrey, Mexico where I graduated from the local university in 2012 with a bachelor's degree in Graphic Design. That same year, I had the awesome opportunity to land my first job at Accenture as a UI Designer!
There I realized that my true passion was to craft digital experiences through design across platforms. I learned a lot from a very talented team made of UX Researchers and Developers that I still call friends.
Then, in 2015, I moved to Canada seeking personal and professional growth, and here I still am. In my past years working in Vancouver as a Senior Product Designer, I had the opportunity to own the process from ideation to launch of new features and products and learned to be more accountable for my team to set them up for success.
Ask, “Is what I'm working on helping my customers"? Putting the customer first helps me define customer's needs and wants to shape the future of my work.
Plus, studies show how employees who work at companies that put customers in the spotlight are significantly more likely to feel like their work has meaning and plan to stay with their company longer!
The difference between a fact and an assumption may not be obvious. However, to improve the way I communicate my ideas effectively, I try to avoid conversations based on unsupportable assumptions.
Speaking with supporting facts has helped me gain credibility and acceptance when getting buy-in from stakeholders.
Defining the problem without jumping into solutions is hard but incredibly helpful when getting organizational buy-in and communicating why a problem is worth solving.
When working on a solution, every designer should be able to answer the 5Ws.
Be bold is not being afraid to take risks and own the consequences.
Be open is willing to try or listen to new ideas without bias.
Be constructive is to encourage others to improve by challenging them directly.
Having clear objectives and expectations for projects and performance helps to create alignment and keep teams engaged in achieving a common goal.
Using Google's OKR framework in the past has helped me to move forward.
Trust is a pinnacle of effective leadership. When team members trust one another, they feel safe to share their ideas and conflict becomes productive.